ZYO PLAYER · YOUR DATA
Delete your data
You can remove your data from ZYO yourself, on the TV or on this website. For anything else, write to us.
1. On your TV
Open Settings → General in the app. Each action asks for confirmation:
- Delete cache: removes the downloaded library on this TV. Accounts, settings and markers stay.
- Delete app data: removes every saved list, setting and local data from this TV. Data synchronized on the server stays.
- Delete sync user data: removes favourites, history, progress and likes from the synchronized profile of this line, for all its TVs.
In Accounts, each saved list has Delete, which also removes that line from the server.
2. With My app
Open My app, scan the QR code from Settings → My panel on your TV (or enter the Device ID and key) and press Delete next to a list. The list is removed from the server and from the TV. Device activation remains valid until its expiry; spent activation credits are not refunded.
3. Automatically
Lines whose TV has not connected for 90 days are deleted, with their settings, history and connection details.
App Support tickets are deleted 12 months after they are closed.
4. Panel accounts and other requests
To close a website account or administrator account, or to ask for any other data to be deleted, write to [email protected] from the email address of the account, or tell us the Device ID of your TV. We answer within 30 days. Copies can remain in server backups until those backups are replaced.